Privacy Policy

Faisal Alshammari Company for Car Services
Privacy Policy

At Faisal Alshammari Company for Car Services, we are committed to protecting the privacy and confidentiality of our customers’ personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Full name

• Phone number

• Email address

• National ID or other identification (if required)

• Billing and payment details

b. Vehicle Information

• Vehicle make, model, and year

• License plate number

• Vehicle identification number (VIN)

• Service history and maintenance records

c. Technical & Usage Information

• Communication records (calls, messages, emails)

• Website or app usage data (if applicable)

2. How We Use Your Information

We use your information for the following purposes:

• To provide and manage car services

• To communicate with you regarding appointments, updates, or issues

• To process payments and issue invoices

• To improve our services and customer experience

• To comply with legal and regulatory requirements

3. Sharing of Information

We do not sell or rent your personal information. However, we may share your data in the following situations:

• With trusted employees and technicians to perform services

• With third-party service providers (e.g., payment processors, parts suppliers)

• When required by law or legal authorities

• To protect our rights, property, or safety

All third parties are required to maintain confidentiality and use your data only for specified purposes.

4. Data Protection & Security

We take appropriate technical and organizational measures to protect your data, including:

• Secure storage systems

• Restricted access to personal information

• Regular monitoring and security updates

While we strive to protect your information, no system is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal and vehicle information only as long as necessary to:

• Fulfill the purposes outlined in this policy

• Maintain service records

• Comply with legal obligations

After this period, your data will be securely deleted or anonymized.

6. Your Rights

You have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your data (subject to legal requirements)

• Withdraw consent for certain uses of your information

To exercise these rights, please contact us using the details below.

7. Cookies & Tracking (If Applicable)

If we operate a website or mobile application, we may use cookies or similar technologies to:

• Enhance user experience

• Analyze website traffic

• Improve our digital services

You may control cookie preferences through your browser settings.

8. Third-Party Links

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be communicated through our official channels, and the updated version will take effect immediately upon posting.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact:

Faisal Alshammari Company for Car Services
Customer Support Department
Phone: [+966 541072888]
Email: [info@faisal-sh.com]
11. Consent

By using our services, you agree to the terms of this Privacy Policy and consent to the collection and use of your information as described.

End of Policy