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Terms & Conditions

Faisal Alshammari Company for Car Services
Terms & Conditions

Welcome to Faisal Alshammari Company for Car Services. These Terms & Conditions govern your use of our services, products, and any related interactions with our company. By engaging with our services, you agree to comply with and be bound by the following terms.

1. Definitions

  • “Company” refers to Faisal Alshammari Company for Car Services.

  • “Customer” refers to any individual or entity using our services.

  • “Services” refers to all automotive repairs, maintenance, inspections, and related offerings provided by the Company.

2. Acceptance of Terms

By requesting or using our services, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, you should not proceed with our services.

3. Services Provided

We offer a range of automotive services, including but not limited to:

  • Vehicle maintenance and repair

  • Diagnostics and inspections

  • Spare parts supply and installation

  • Emergency or roadside assistance (if applicable)

All services are provided based on availability and subject to confirmation.

4. Appointments & Service Approval

  • Customers are responsible for booking appointments in advance where required.

  • A clear explanation of services and estimated costs will be provided before work begins.

  • Customer approval (verbal or written) is required prior to proceeding with any service.

5. Pricing & Payment

  • Prices are based on labor, parts, and service complexity.

  • Full or partial payment may be required in advance depending on the service.

  • Payments must be completed upon service completion unless otherwise agreed.

  • We reserve the right to update pricing at any time without prior notice.

6. Customer Responsibilities

Customers agree to:

  • Provide accurate and complete information about their vehicle

  • Disclose any known issues or prior repairs

  • Remove personal belongings from the vehicle before service

  • Collect the vehicle promptly after service completion

The Company is not responsible for loss or damage to personal items left in the vehicle.

7. Service Warranty

  • We may provide a limited warranty on certain services or parts, where specified.

  • Warranty coverage does not apply to misuse, accidents, or unauthorized modifications after service.

  • Claims must be made within the stated warranty period.

8. Liability Limitations

  • While we take utmost care, the Company is not liable for indirect, incidental, or consequential damages.

  • We are not responsible for issues arising from pre-existing conditions not disclosed by the customer.

  • Our liability is limited to the value of the service provided.

9. Delays & Force Majeure

We are not responsible for delays caused by circumstances beyond our control, including but not limited to:

  • Supply chain disruptions

  • Weather conditions

  • Mechanical complications discovered during service

We will make reasonable efforts to inform customers of any delays.

10. Cancellations & Refunds

  • Cancellations must be made before service begins to avoid charges.

  • Refunds are handled in accordance with our Refund Policy.

11. Use of Website or Digital Platforms (If Applicable)

  • Customers agree to use our website or digital services lawfully.

  • Unauthorized use, hacking, or misuse of content is strictly prohibited.

12. Privacy

Customer data is collected and processed in accordance with our Privacy Policy. We are committed to protecting your personal information.

13. Termination of Service

We reserve the right to refuse or terminate services if:

  • The customer violates these Terms & Conditions

  • There is abusive or inappropriate behavior

  • Payment obligations are not met

14. Governing Law

These Terms & Conditions are governed by the laws and regulations of the Kingdom of Saudi Arabia. Any disputes shall be resolved through the appropriate legal authorities within the jurisdiction.

15. Changes to Terms

The Company reserves the right to modify these Terms & Conditions at any time. Updated terms will take effect immediately upon being published or communicated.

16. Contact Information

For questions regarding these Terms & Conditions, please contact:

Faisal Alshammari Company for Car Services
Customer Support Department
Phone: [+966 54107 2888]
Email: [info@faisal-sh.com]
17. Final Agreement

By continuing to use our services, you acknowledge that you have read and agreed to these Terms & Conditions in full.

End of Terms & Conditions

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