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Shipping Policy

Faisal Alshammari Company for Car Services
Shipping & Delivery Policy

At Faisal Alshammari Company for Car Services, we aim to provide reliable, timely, and secure delivery of automotive parts, products, and any related items purchased through our company. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered to our customers.

1. Order Processing

  • All orders are processed after payment confirmation.

  • Orders are typically prepared within 1–3 business days, depending on product availability.

  • Customers will be notified if there are any delays due to stock shortages or special-order items.

2. Shipping Methods

We offer a variety of shipping options to meet customer needs, including:

  • Local delivery within the service area

  • Standard shipping through trusted courier partners

  • Express delivery (subject to availability and additional charges)

Shipping methods may vary depending on the size, weight, and nature of the items.

3. Delivery Timeframes

Estimated delivery times are as follows:

  • Local Deliveries: 1–2 business days

  • Domestic Shipping: 2–5 business days

  • Remote Areas: 3–7 business days

Please note that delivery times are estimates and may vary due to external factors such as weather, holidays, or courier delays.

4. Shipping Fees

  • Shipping costs are calculated based on the delivery location, package size, and selected shipping method.

  • The total shipping fee will be displayed at checkout before payment confirmation.

  • Promotional offers or free shipping may be available for selected products or order amounts.

5. Order Tracking

  • Customers will receive a tracking number (if applicable) once the order has been shipped.

  • Tracking details can be used to monitor the delivery status through the courier’s platform.

6. Delivery Conditions

  • Customers must ensure that the provided delivery address is accurate and complete.

  • A recipient must be available to receive and sign for the package if required.

  • If delivery fails due to incorrect information or absence of the recipient, additional charges may apply for re-delivery.

7. Damaged or Lost Shipments

If your order arrives damaged or is lost during transit:

  • Notify us within 48 hours of receiving the shipment (or expected delivery date).

  • Provide photos or documentation as proof of damage.

  • We will investigate the issue and may offer a replacement, repair, or refund in accordance with our Refund Policy.

8. Restrictions

  • Certain items (e.g., hazardous materials or oversized parts) may have shipping limitations or require special arrangements.

  • We reserve the right to cancel or modify orders that cannot be shipped safely or legally.

9. International Shipping (If Applicable)

  • International orders may be subject to customs duties, taxes, and import regulations.

  • Customers are responsible for any additional charges imposed by their country’s authorities.

  • Delivery times for international shipments may vary significantly.

10. Changes & Cancellations

  • Orders can only be modified or canceled before they are shipped.

  • Once shipped, changes may not be possible and will follow return or refund procedures instead.

11. Contact Information

For shipping inquiries or assistance, please contact:

Faisal Alshammari Company for Car Services
Customer Support Department
Phone: [+966 540172888]
Email: [support@faisal-sh.com]
12. Final Note

We are dedicated to ensuring your orders arrive safely and on time. This Shipping & Delivery Policy is designed to provide clarity and transparency for all customers.

End of Policy

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