Refund Policy

Faisal Alshammari Company for Car Services
Refund Policy

At Faisal Alshammari Company for Car Services, we are committed to providing high-quality automotive services and ensuring customer satisfaction. This Refund Policy outlines the conditions under which refunds may be granted, the procedures for requesting a refund, and the responsibilities of both the company and the customer.

1. General Policy Overview

We strive to deliver all services with professionalism, accuracy, and care. However, in situations where a customer is not fully satisfied, we provide a fair and transparent refund process. Refunds are considered on a case-by-case basis and are subject to the terms outlined below.

2. Eligibility for Refunds

Customers may be eligible for a refund under the following circumstances:

• Service Not Rendered: If a service was paid for but not performed due to company-related issues.

• Incomplete Service: If the service was only partially completed and cannot be reasonably finished.

• Service Errors: If there is clear evidence that the service was performed incorrectly or did not meet agreed-upon standards.

• Duplicate Payments: If a customer is charged more than once for the same service.

Refund requests must be supported with valid documentation such as invoices, receipts, or service reports.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Customer dissatisfaction based on personal preference when the service was delivered as agreed.

• Issues arising from pre-existing vehicle conditions that were disclosed prior to service.

• Damage caused after the service has been completed and the vehicle has been returned.

• Services approved and confirmed by the customer before completion unless a clear fault is proven.

• Delays caused by external factors beyond our control (e.g., parts availability, weather conditions).

4. Timeframe for Refund Requests

Customers must submit refund requests within 7 days from the date of service completion. Requests submitted after this period may not be considered unless exceptional circumstances apply.

5. Refund Request Process

To request a refund, customers must follow these steps:

1. Contact our customer service team via phone, email, or in person.

2. Provide proof of payment and a detailed explanation of the issue.

3. Allow our technical team to inspect the vehicle if necessary.

4. Cooperate with any investigation required to assess the claim.

Our team will review the request and provide a response within 5–10 business days.

6. Refund Method

Approved refunds will be processed using the original method of payment whenever possible. If this is not feasible, an alternative method will be arranged with the customer.

Processing times may vary depending on the payment provider, but typically refunds are completed within 7–14 business days after approval.

7. Partial Refunds

In some cases, partial refunds may be granted instead of a full refund. This may apply when:

• Only part of the service was unsatisfactory.

• Some value was already received from the completed portion of the service.

• Replacement or corrective service is offered at a reduced cost.

8. Service Rework Option

Before issuing a refund, Faisal Alshammari Company for Car Services reserves the right to offer a free rework or correction of the service. This ensures that issues are resolved efficiently while maintaining customer satisfaction.

9. Customer Responsibilities

Customers are expected to:

• Provide accurate information about their vehicle and service needs.

• Review and approve service details before work begins.

• Report any issues promptly within the stated timeframe.

• Maintain proper vehicle care after service completion.

10. Company Rights

The company reserves the right to:

• Refuse refund requests that do not meet the policy criteria.

• Request additional evidence or inspection before making a decision.

• Modify this refund policy at any time without prior notice, while honoring policies applicable at the time of service.

11. Contact Information

For refund inquiries or assistance, please contact:

Faisal Alshammari Company for Car Services
Customer Support Department
Phone: [+966 54107 2888]
Email: [info@faisal-sh.com]

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12. Final Note

We value our customers and aim to build long-term relationships based on trust, reliability, and transparency. This Refund Policy is designed to ensure fairness while maintaining the high standards of service we are known for.

End of Policy